Thank you for shopping with Emilio Organizer. We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied due to a defect or incorrect item, please review our policy below.
1. Eligibility for Returns
Returns are only accepted in the case of:
- Damaged or defective items
- Incorrect products received
To be eligible for a return, the item must be unused, in its original packaging, and reported within 1–3 days of delivery.
2. How to Request a Return
To initiate a return, contact us at [email protected] within 1–3 days of receiving your order. Please include your order details and clear photos of the product showing the issue. Our team will review your request and respond with further instructions.
3. Return Conditions
- The product must be returned in the same condition as received.
- Items must be unused and include all original packaging materials.
- Return requests made after 3 days of delivery will not be accepted.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed in the original form of payment method (cash on delivery). Refunds are typically issued at the time of return pickup or via follow-up contact.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or wear and tear caused after delivery. These conditions will be clearly stated on the product page where applicable.
6. Damaged or Missing Items
If your order arrives damaged or with missing items, contact us within 1–3 days of receiving your package. We will promptly assist in replacing the item or resolving the issue.